User Experience Design

A digital support for the testing and documentation processes of substances in the pharmacies laboratory

Connectivty for local crafts

The goal of this semester project was to create a user centered solution for a local craft that helps to enhance their work process. We chose to cooperate with a pharmacy.

Research

With the help of research methods we got insights into the processes and structures of a pharmacy. We dealt with the work processes in the laboratory, especially the testing of substances. Substances are the starting material for the production of ointments, creams, etc. and must be tested for their identity before further processing.

Me writing notes while doing an interview
Jonathan testing a substance

We were able to identify some pains in the steps that a pharmaceutical laboratory assistant (PTA) performs before, during and after the testing procedure.

  • The testing procedures must be looked up in different pharmacy books
  • There is less working space during the testing procedure caused by books and finished reports
  • The testing procedure must be documented by hand
  • While creating the documentation general information must be looked up in different places within the pharmacy building

Many of the pains related to testing procedures of substances showed up as the biggest problem area. Therefore we created a new concept for the testing of substances.

How might we simplify the necessary steps before and after the test procedure so that the PTA can save time and minimize sources of error.

Design Process

The main focus was to structure and visualize all the steps while preparing and performing the testing procedure. For this we created a tablet application that guides the PTA through all necessary steps.

Prepare the test

In order to find the test method to be used for the substance more quickly, the barcode on the packaging of the substance is scanned. The PTA receives all important information about the substance, as well as a list of all materials for the test procedure and safety instructions on the substances and chemicals.

Scanning the substances barcode to get testing method
Get information to test the substance

Perform the test

The PTA does not need books and finished reports, just a tablet that runs the digital laboratory assistant. The PTA is guided step by step through the test procedure and supported visually. The record is handled by the assistant and only the results of the testing procedure have to be entered.

To proof the identity of the substance its color must light up green in uv light
Feedback when successfully finished the testing procedure

Finish the test

After finishing the test procedure, the laboratory assistant gives information on the disposal of chemicals and safety instructions. The record of the testing procedure is created automatically and can be viewed after completion.

Information for disposal
Record of the finished testing procedure

Project Facts

Team: Jonathan Bruckbauer, Marius Jakob, Ethan Günther
Course: Experience Design 1
Consulting: Jonathan Bölz, Michael Ognew
University: HfG Schwaebisch Gmuend, Summer 19